Inbound Front Door · Early Access
Linda greets every caller, understands what they need, and connects them to the right team member with full context. No repeated explanations, no dropped transfers, no invisible calls. Every interaction is logged, transcribed, and summarized.
24/7 · English & Spanish · HIPAA-compliant with BAA · Every call transcribed & summarized
Calls get misrouted. Transfers arrive with no context, so callers explain themselves twice, or three times. Handoffs drop, and trust drops with them. And because nothing is transcribed, summarized, or consistently logged, there’s no way to see any of it. All you feel is the compounding burden it puts on your staff as call volume grows.
Every inbound call runs the same controlled loop — transparent, structured, and logged end to end.
“Thank you for calling [Agency]. I’m Linda, an AI assistant, and this call may be recorded for quality and training. Para continuar en español, diga ‘español’ — otherwise, please tell me how I can help.” If the caller prefers Spanish, Linda switches and stays in Spanish for the whole call.
Linda captures who’s calling (name and role: PT, OT, RN, referral source, patient, family), the related patient if applicable, what they need, a summary in the caller’s own words, and the best callback number. Every field is stored as structured data.
Based on the inquiry, Linda routes the call to the team that owns it. Callers who ask for someone by name go straight to that person.
Your team member never picks up cold. While the caller is momentarily on hold, Linda delivers a ten-second briefing so your staff can quickly assess whether the inquiry is theirs to take.
Accept the call, decline it with a structured reason, or send it to the right owner by name. Misroutes get corrected in seconds without bouncing the caller around.
If the right person is unavailable, after hours, or two routing attempts have been made, Linda confirms the caller’s callback number, sets the expectation, and closes the loop. She then sends a notification on the inquiry to the staff subscribed to that inquiry type.
Management can review call records, inquiry types, and other valuable data to monitor inbound activity and performance.
From the first “how can I help?” to the right person, every time.
Most phone systems transfer blind: the caller lands on whoever picks up, context is lost, and misroutes turn into hold-music purgatory. Linda’s screened, validated transfer flips that. Your team member hears the context before saying yes. If it’s not theirs, they say so, with a reason, and Linda takes it from there. The caller never repeats themselves, and your operation learns from every routing decision.
A ten-second briefing (caller, role, need) before any call reaches a team member.
Missed and off-hours requests trigger an instant notification to the staff subscribed to that category.
Searchable records with outcomes: the visibility your front line has never had.
When the same inquiry type keeps missing its owner, it’s surfaced, so you can fix the process, not just the call.
Fully HIPAA-compliant with BAA support. Every call opens with a clear disclosure that Linda is an AI assistant and that the call may be recorded. Bilingual by design: English and Spanish, on every call.
Early access
It’s available to a limited number of organizations. Talk to our team to see it live and reserve a spot.